Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with your order for any reason, you can return the product for a refund within this time frame. If 14 days have elapsed since your purchase, unfortunately, we cannot offer you a refund.
Refund Requirements
To qualify for a refund, the following criteria must be met:
- The product is defective.
- The product is not as described.
- The product must be unopened.
- The product must be in its original packaging.
- The product must be unused.
- The product must not be damaged.
All returns will be inspected to ensure the above criteria have been met. If the product does not meet these conditions, we reserve the right not to issue a refund.
Sale and Clearance Items
Only regular priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded.
Shipping Items
To return your order, you must contact us first to obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
Please ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to be damaged or used beyond what is necessary for us to reasonably inspect it, we may reject the refund.
Contacting Us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to hello@greystarcommunications.co.uk.